FAQ

How long does it take?

Generally, turnaround time is about 10-15 days. However, we keep a variety of mouldings and materials in stock, and can provide faster service. We will help you meet your specific deadlines.

Is rush order available?

Yes, please call us to inquire the procedure.

Will my valuable heirloom artwork leave the premises?

No.  We design and select material together with you, ensuring proper size and agreed upon price, including items such as moulding, mats, glass, backing, proper mat cuts, etc. For your peace of mind, you can retain the artwork. After we have assembled your chosen materials, we notify you to come in with your artwork and we put the artwork into the frame and seal it in front of you to your complete satisfaction.

 

How much does it cost to custom frame artwork?

Custom framing prices depend on the specific components you choose, and how difficult it is to frame. There are hundreds of possible combinations.

 

What can I frame?

We can frame virtually almost anything. Prints, photos, canvasses, collage and three dimensional art and memorabilia can be framed individually, or grouped in one frame. We can stretch canvas or previously stretched paintings onto stretcher bars. We create shadow boxes for objects and textiles of any size. We have framed a tapestry 6’ x 8’ with rough ruby and emerald stones, and a wedding invitation with violin shadow box. If you have objects you would like to preserve and get on the wall, call us. We can do it. Get your memories out of the drawer and on display!

 

Why do my artwork need a mat?

Matting provides both aesthetic and protective function. It helps bring out the colors of your image and also draw your eyes from the frame to the image. When matting is added, it separates the glass from the surface of the print or painting, hence the pigments/paints will not transfer to the glass in the long run.

 

What is the largest size you frame?

Our shop can accommodate very large size as long as it will fit out of our door.

 

Can you handle rice paper wet mounting?

Yes, we specialize in Asian Art on rice paper wet mounting. If artwork on rice paper is drymounted the article will be ruined, so wet mounting is the best way to preserve and present artwork on rice paper. We also can do silk wet mounting.   If


Why is there no wire on the both of my piece?

We general try to wire everything when we can, but if the piece is large or heavy, we insist that you hang it directly from the "D-rings". By doing this, the weight will be more evenly distributed and allow for less tension on the rails and corners of the frame. From our experience, avoiding serious damage and injury is always worth a little bit of extra time and precision by hanging with "D-rings". If you need assistance, we recommend you phone us (650) 210-8688, a professional art installer who has experience with this type of hanging system.

 

Do you carry any "green" material?

A: Yes, we carry a variety of "green" frames. In support of our economy, we work with local and US wide vendors that have been in the fine art framing industry for many years. This helps to ensure that certain frame lines are available even after a long time to match existing frames on your walls. We also carry exquisite frames from European vendors which we can't resist offering to you.


Is there parking?

There are free two to five hours parking around the premises.

 

Our customers say:

1/24/2010 by Brad A., Mountain View

 

This place is a real find. We had a family portrait to frame. The husband is clearly very talented and helped us to choose a wonderful frame which was made to order while we waited. The price was definitely reasonable (less than we expected to pay). We used the 15 minutes to browse the extensive gallery that features a wide variety of framing styles. I have lived in Mtn. View for over 20 years and have probably walked past this place 100 times without noticing it. When we needed to find a framing service, I reflexively thought "Los Altos" 

or "Palo Alto". Thanks to Yelp, this place got our attention.

 

• 8/29/2010 by Rodney K., Mountain View

 

Shopped around before using them. They are very competitive in pricing, but the best part is D.C.'s (the owner) customer orientation and concern to meet your needs. We felt we got excellent value, great quality of work and our picture looks beautiful. This is a small, personally run business and represents what we all look for in patronizing local businesses. I highly recommend art frame and hope they can provide all of their customers with such excellent service and value.

 

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by PAOLO MEJIA fine arts and design 2019

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